We want you to be happy with your GHOSTUD® anchors. If something isn’t right, here’s how returns and refunds work.
30-Day Return Window
You may return eligible products within 30 days of delivery. Returns requested after 30 days cannot be accepted.
Condition of Returned Items
Items must be unused and in their original packaging. Anchors that have been installed, partially installed, or removed from their retail packaging cannot be returned.
Return Shipping and Fees
Customers are responsible for the cost of return shipping. We recommend a trackable service, as we cannot issue a refund for a return we do not receive. There is no restocking fee.
How to Start a Return
Reach out through our Contact Us page with your order number and the reason for the return. We will reply with return instructions and the address to ship to. Please do not send items back before contacting us.
Refunds
Once we receive and inspect your return, your refund is issued to the original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer. Original shipping charges are not refunded.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, contact us within 30 days of delivery and we will make it right at no cost to you. You will not pay return shipping on our mistake.
Last updated: October 3, 2026